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Knowledge Based Management, 2nd edition

$32.00$40.00

Authors: Mark J. Kiemele, Richard C. Murrow, and Lee R. Pollock ISBN 10-digit: 1-880156-08-3 ISBN 13-digit: 978-1-880156-08-7 2007; hardcover; 271 pp.

Code: B-KBM2ND

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In the second edition of this classic text, Air Academy Associates expands on the simple but fundamental concept that the right kind of knowledge delivers performance improvement and provides readers with the best available strategies and methods to help their organizations become and remain competitive. The emphasis is on learning how to gain knowledge about processes, products, and people to enable:

-The delivery of value to customers
-Enhancement of the top and bottom lines of the business
-Building of intellectual capital
-Moving the culture to one of structured innovation

Available in Hard Copy and Ebook. The Ebook version is available in two formats – PDF or a zipped EPUB file. To enable viewing of the EPUB version, we have provided on the download page a link to the free Adobe Digital Editions software. Please indicate on the comment section of the order form which format you prefer. Your email address is required when placing your order for the ebook versions of this title. Upon receipt of an order with acceptable payment method, SSPG sales staff will forward to the provided email address a page link and login credentials.

The Questions Leaders Need to Answer and Questions Leaders Need to Ask provide a framework for defining the customer need, identifying the method to meet the need, and successfully applying the method to satisfy the need. New chapters are devoted to Lean Six Sigma and Design for Six Sigma as they represent the best knowledge generating strategies available today. The final chapter introduces Air Academy’s Competitive Excellence model and shows why a systematic and simple approach to innovation is necessary for the sustained economic viability of any enterprise.

CONTENTS INCLUDE:

Chapter 1 Introduction to Knowledge Based Management
Chapter 2 Understanding and Motivating the Need for Change
Chapter 3 Philosophies for Getting Started
Chapter 4 Strategies for Improving Performance
Chapter 5 Lean Six Sigma
Chapter 6 Design for Six Sigma
Chapter 7 A Competitive Excellence Model
Appendix DMAIC Projects and Results
Glossary
References and Resources
Index

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Product Variants:

Ebook, Hard Copy

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